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But “as the 21-minute call proceeded and he began processing the order,” Hebb wrote in an email, the manager “had to walk back the offer and finally ended up confirming the results of my first two efforts to get the deal - it’s NOT available in SoCal because the minimum speed available here is 300 Mbps, not 100 Mbps.”ĭennis Johnson, a spokesman for Spectrum, said that the $30-a-month deal is available to any qualified household in Southern California, not just Hebb. He soon got a call from a Spectrum sales manager in San Antonio who seemed eager to set him up with the $30 plan. The representative eventually told him that the $30 plan was “not available,” Hebb said, so he sent an email about his situation to a reporter and to Spectrum. He called the customer service line, where a representative “pilfered 15-20 minutes of my life that I’ll never get back trying to sell me a $105+ bundle of services after I explicitly asked for the ACP-compatible Internet 100 plan for $30/ month,” he said in an email. Hebb kept at it, knowing from a separate page on Spectrum’s site that the company offers a $30, 100 Mbps tier to people who qualify for the Affordable Connectivity Program. The main alternative there is Spectrum, but when he checked the cable company’s broadband page, the least expensive offer was a $50-per-month, 300 Mbps connection. He lives in an apartment building served by AT&T’s digital subscriber line service, which Hebb said maxes out at about 6 Mbps. The effort will include delivering information about the Affordable Connectivity Program directly to households participating in Medi-Cal, CalFresh and the National School Lunch Program, which automatically qualify for the broadband subsidy.īut back to Hebb. To raise awareness, state and local officials, consumer advocates and a number of the larger internet service providers plan to step up the outreach in August.
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Some internet service providers tout them on their websites, but if you don’t have an internet connection, you can’t see those promotions.
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Another factor, though, is that the subsidies aren’t well publicized. The hurdles are one factor behind the low percentage of qualified Californians who are using the Affordable Connectivity Program subsidies: 28% statewide, and 32% in L.A. Broadband advocates say that they’re hearing complaints from other consumers too who’ve been frustrated in their efforts to use the new Affordable Connectivity Program subsidies.
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broadband providers had agreed to provide connections with up to 100 megabits-per-second download speeds for no more than the subsidy amount.Īnd in fact, Hebb did line up a free broadband connection from Spectrum, the cable TV operator serving most of Los Angeles County, but it wasn’t easy. And according to the Biden administration, he ought to be able to use that $30-a-month subsidy to get free access - 20 of the largest U.S. Tim Hebb lives in one of more than 1.6 million households in Los Angeles that qualify for a new federal subsidy program for high-speed internet service.